1) Confirm that the mobile phone can receive the alarm picture
2) In [My] - [Settings] - [New message push] to confirm the push function has been opened
3) Confirm the mobile phone has opened the software's push notification authority
4) Try to uninstall the software Loading

note: Due to system reasons, some mobile phones are not compatible with push service and therefore cannot receive alarm information. If you are inconvenienced, please understand.