Make sure the camera has started without problems and is in hot spot mode.
 1) the device will be in hot spot mode after the camera speaks"access point established"
 2) Outdoor all in one devices will right be in hot spot mode after factory reset, the tail indicator light of outdoor all in one devices without Internet port will be on.
• Make sure antenna is well installed if the device has external antenna.
• Make sure the device is not connected with Internet wire,if it is connected with a wire, other ways of connection will be screened.
• Try change phone connection or Upgrade the firmware version of the device
· Contact the seller to have the device repaired if none of the above works