1. "user name or password is wrong" shows up when the App searches the device. _{(Figure 1)}
Cause 1: The device has been added to the device list _{(Figure 2)} , you already set a password to it before, and a different password from the existing one is put in
Cause 2: The device list is not added to the device, But you already set a password to it before.
2. When the problem occurs Solution
1: Enter the correct device password in the system box in Figure 1.
Method 2: Remove the device from the device list. , Reconfigure the network after resetting the camera to factory settings